Effective Date: January 10, 2026
Company Name: Bison Plumbing Solutions
Website: https://bisonplumbingsolutions.com/

1. Introduction

Bison Plumbing Solutions (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, request plumbing services, communicate with us, or use our services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information, service-related information, and technical information.

Personal Information

We may collect personal information you provide to us, including:

• Name.
• Phone number.
• Email address.
• Mailing address.
• Service address.
• Appointment details.
• Service request details.
• Plumbing issue details.
• Photos, attachments, notes, or messages you choose to provide.
• Information submitted through contact forms, service requests, phone calls, emails, text messages, or other communications.
• Survey responses, ratings, reviews, feedback, or comments you choose to provide.

Automatically Collected Information

When you visit our website, we or our service providers may automatically collect certain information, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Time spent on pages.
• Referring or exit pages.
• General location information based on IP address.
• Website usage and performance data.
• Date, time, and session information.

This information helps us operate, protect, and improve our website and services.

3. How We Use Your Information

We may use the information we collect to:

• Respond to service requests and inquiries.
• Schedule plumbing services.
• Confirm, update, or follow up on appointments.
• Provide customer support.
• Provide emergency plumbing service communications.
• Communicate about current, past, or requested services.
• Send service reminders, confirmations, and updates.
• Process and manage customer requests.
• Send post-service surveys, feedback requests, or review invitations.
• Improve our website, services, customer experience, and marketing efforts.
• Analyze website traffic and performance.
• Protect against fraud, misuse, unauthorized access, or security incidents.
• Comply with applicable laws, regulations, legal processes, or government requests.
• Protect our rights, property, safety, customers, employees, and business operations.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Help the website function properly.
• Analyze website traffic and performance.
• Improve user experience.
• Understand how visitors interact with our website.
• Measure marketing performance.
• Improve our services and communications.

Cookies are small files stored on your device by your browser.

You can disable or delete cookies through your browser settings. If you disable cookies, some website features may not work properly.

We may also use analytics, advertising, call tracking, chat, messaging, or website performance tools. These tools may collect information such as pages visited, links clicked, browser type, device type, IP address, and general location information.

Some of these tools may be operated by third parties and may collect information according to their own privacy practices.

5. Text Messaging and Mobile Information

If you provide your mobile phone number and opt in to receive text messages, we may send SMS/MMS messages related to:

• Plumbing service requests.
• Appointment scheduling.
• Appointment confirmations and reminders.
• Customer support.
• Emergency service communications.
• Service updates.
• Follow-ups after service completion.
• Customer satisfaction surveys.
• Feedback requests.
• Invitations to leave public reviews.
• Limited promotional messages, where permitted.

Message frequency may vary.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

For help, reply HELP or contact us directly:

Phone: 405-754-3525
Email: info@bisonplumbingsolutions.com

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information only with service providers that help us deliver text messages, such as messaging platforms, phone companies, and vendors assisting with SMS delivery, or as required by law.

6. How We Share Information

We may share your information only when necessary and only in limited circumstances.

Service Providers

We may share information with trusted service providers who help us operate our website, manage communications, schedule services, provide customer support, improve marketing, deliver text messages, or operate our business.

These service providers may include:

• Website hosting providers.
• Website maintenance providers.
• Analytics providers.
• Advertising and measurement vendors.
• Call tracking providers.
• Messaging and communication platforms.
• Survey or review-request platforms.
• Customer relationship management tools.
• Business operations vendors.

These service providers are permitted to use information only to perform services on our behalf and are expected to keep information confidential.

We do not authorize service providers to use your personal information for their own independent marketing purposes.

Legal Requirements and Safety

We may disclose information when necessary to:

• Comply with legal obligations.
• Respond to law enforcement requests, court orders, subpoenas, or legal processes.
• Protect our rights, property, or safety.
• Protect the rights, property, or safety of our customers, employees, or others.
• Detect, prevent, or address fraud, misuse, or security issues.
• Enforce our policies, agreements, or legal rights.

Business Transfers

If Bison Plumbing Solutions is involved in a merger, acquisition, sale, financing, reorganization, bankruptcy, or transfer of all or part of our business or assets, information may be transferred as part of that transaction, subject to applicable law and confidentiality protections.

7. Data Security

We take reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet, phone, SMS, email, or electronic storage is 100% secure. We cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end. Please do not send sensitive personal, financial, medical, or highly confidential information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Provide services.
• Respond to inquiries.
• Schedule and complete plumbing work.
• Maintain business records.
• Administer customer communications.
• Send surveys and review requests.
• Resolve disputes.
• Enforce agreements.
• Comply with legal obligations.

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it according to our retention practices and applicable law.

9. Third-Party Links

Our website may contain links to third-party websites, review platforms, social media pages, maps, payment processors, or other online services.

We do not control and are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to the personal information we have about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal exceptions.
• Request a copy of certain personal information.
• Opt out of marketing communications.
• Opt out of certain cookie-based advertising or tracking where required by applicable law.
• Appeal a privacy rights decision where required by applicable law.

To exercise these rights, please contact us using the information listed in the “Contact Us” section below.

We may need to verify your identity before completing your request.

12. Marketing and Communication Choices

You may opt out of marketing communications at any time.

For text messages, reply STOP.

For email communications, use the unsubscribe option where available or contact us directly.

Even if you opt out of marketing communications, we may still send non-marketing communications related to active service requests, appointments, transactions, customer support, legal notices, or safety-related matters.

13. Cookie and Advertising Choices

You can manage cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies.
• Using privacy controls available in your browser.
• Using any cookie preference tools that may be available on our website.
• Opting out of certain third-party advertising or analytics tools where those providers offer opt-out options.

Some browsers or extensions support Global Privacy Control (“GPC”) signals. Where required by applicable law, we will process applicable GPC signals as a request to opt out of certain processing, such as certain cookie-based targeted advertising.

Some browsers also include “Do Not Track” settings. Because there is no consistent industry standard for responding to Do Not Track signals, our website may not respond to all such signals.

14. No Sale of Personal Information

We do not sell personal information for money.

However, some privacy laws may define certain cookie-based advertising, analytics, or measurement activities as a “sale” or “sharing” of personal information. Where applicable, you may use the choices described in this Privacy Policy to opt out of certain cookie-based advertising or tracking.

No mobile information, text-message consent data, or SMS opt-in information will be sold or shared with third parties or affiliates for marketing or promotional purposes.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Bison Plumbing Solutions
Phone: 405-754-3525
Email: info@bisonplumbingsolutions.com
Address: 21186 Southeast 29th Street Trailer A, Harrah, OK, USA